Thursday, February 28, 2013

Tech Support

Here are some conversations that actually happened between help desk people and their customers.
Customer: "You've got to fix my computer. I urgently need to print a document, but the computer won't boot properly."
Tech Support: "What does it say?"
Customer: "Something about an error and non-system disk."
Tech Support: "Look at your machine. Is there a floppy inside?"
Customer: "No, but there's a sticker saying there's an Intel inside."
Tech Support: "Just call us back if there's a problem. We're open 24 hours."
Customer: "Is that Eastern time?"
Tech Support: "Ok, now click your left mouse button."
Customer: (silence) "But I only have one mouse."
Customer: "Excuse me can I use this disk? It has a hole in it."
Tech Support: "Do you have 3 1/2 inch diskettes?"
Customer: "No, I only have 3 of them."
Tech Support: "I need you to right-click on the Open Desktop."
Customer: "Ok."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "Ok. Right click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"
Customer: "Sure, you told me to write 'click' and I wrote 'click'."
Customer: "Now what do I do?"
Tech Support: "What is the prompt on the screen?"
Customer: "It's asking for 'Enter Your Last Name.'"
Tech Support: "Ok, so type in your last name."
Customer: "How do you spell that?"
Customer: "I received the software update you sent, but I am still getting the same error message."
Tech Support: "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"

Tuesday, February 5, 2013

The Privilege of Naming the Children

The privilege of naming all the children of the tribe always fell to the chief.
One day a small Indian boy asked him how he chose the names for all the children.
"Well, my son," the chief replied, "When I step out of my tepee, I name each child after the first thing I see."
"For instance, when a child is born and I step out of my tepee and see a pale moon rising, I say - you shall be called, Pale-Moon-Rising."
"And when a child is born and I step out of my tepee and see a hawk flying over, I say - you shall be called, Hawk-Flying-Over."
"So why do you ask, Big-Dog Pooping?"